Legal
Terms of Service
Effective July 21, 2026.
Agreement and eligibility
These Terms are an agreement between you and Soxoa LLC ("Intakra", "we", "us"), the company that operates Intakra and is based in Sacramento, California. By creating an account, accepting an Order Form, or using the Service, you agree to these Terms. If you use Intakra for an organization, you represent that you are authorized to bind it. You must be at least 18 and able to enter a binding contract.
The Service
Intakra evaluates public and licensed business signals, helps customers build and score target-account lists, generates account assessments and outreach drafts that may include source links, connects selected CRM and alerting tools, and can send customer-directed email from a verified sending domain. Generated content and source coverage are not guaranteed to be complete or accurate and must be reviewed before use. Features and data coverage may change as the Service evolves. Any support level or service commitment applies only if stated in an Order Form.
Accounts and administrators
You must provide accurate account and billing information, keep credentials secure, and promptly tell us about suspected unauthorized use. Workspace roles limit who may view ordinary records, edit records, or administer configuration, billing, credentials, sending, and integrations. You are responsible for activity you authorize through your workspace and for contacting us if membership or access should change.
Customer data and instructions
"Customer Data" means information, content, CRM records, target lists, contact details, prompts, sending configuration, and other material you or your users submit or direct us to process. As between the parties, you retain your rights in Customer Data. You authorize us to process Customer Data to provide, secure, and support the Service and as otherwise documented in these Terms, the Privacy Policy, an Order Form. You represent that you have the rights and lawful basis needed to provide Customer Data and your instructions.
Data protection roles and DPA
For account administration, billing, security, our website, and business information that Intakra independently selects and uses for its own purposes, Soxoa LLC acts as an independent controller or business. Intakra is not currently offering processor or service-provider terms: the /dpa page is a release-status notice, not an operative addendum. Do not submit personal data that requires processor or service-provider terms unless Intakra first confirms the applicable data flow and terms in writing.
Acceptable use and outbound compliance
You may use Intakra only for lawful business purposes. You must select appropriate recipients, provide accurate sender details and a valid business postal address, determine and document any required lawful basis or consent, use truthful content, and honor objections, opt-outs, and suppression. Intakra maintains sending-domain and suppression controls and will comply with legal duties that apply to Intakra. Each party remains responsible for laws applicable to its own conduct, and these Terms do not transfer or waive any responsibility that cannot lawfully be transferred. You may not use the Service for spam, harassment, discrimination, sensitive-data profiling, unlawful surveillance, deceptive impersonation, illegal scraping, malware, security testing without permission, or interference with the Service.
Business data, signals, and AI output
Business records and signals may come from public sources, licensed providers, customer-connected systems, and automated inference. AI features route limited feature context through the providers identified on the Trust page. Signals, scores, contact details, citations, generated pages, and draft copy can be incomplete, stale, or wrong. You must review output before relying on it or communicating it externally. Intakra does not promise a sales result, recipient response, delivery rate, or uninterrupted data coverage.
Fees, account caps, and billing
Paid plans are billed in advance through Stripe on the monthly or annual interval shown at checkout or in an Order Form and renew for the same interval until cancelled. Annual plans are charged up front. Tracked-account quantities are hard plan limits, not automatic overage. Generated-page usage may be recorded for capacity planning and fair-use review, but Intakra does not automatically impose a per-page usage charge. Any committed generated-page limit or additional commercial charge must be stated in an applicable Order Form. Applicable taxes and agreed charges remain due. Except where law or an Order Form requires otherwise, fees are non-refundable. Cancellation through the billing portal takes effect at the end of the current paid period. We may change future pricing with reasonable advance notice, but a change does not alter a prepaid period.
Confidentiality and security
Each party may receive non-public information that a reasonable person would understand is confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A legally compelled disclosure may be made after notice where permitted. We maintain reasonable administrative, technical, and organizational safeguards described on the Trust page.
Intellectual property
Intakra and its licensors own the Service, software, design, documentation, model configurations, methods, and technology. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during the subscription term. As between the parties, you own Customer Data and, to the extent permitted by law, output generated specifically for you, but not the underlying Service or third-party material. You may not copy, resell, reverse engineer, or use the Service to build a competing model or product except where such a restriction is prohibited by law. We may use voluntary feedback without restriction or obligation.
Third-party and connected services
The Service depends on hosting, database, AI, data, email, payment, observability, and job-processing providers and can connect to customer-selected CRMs, identity providers, and alerting tools. A current provider inventory is published on the Trust page. Your use of a connected service may also be governed by its terms. we do not control an independent third-party service or guarantee its continued availability.
Suspension, cancellation, and data return
You may cancel a subscription at any time through the billing portal. We may suspend access or sending when reasonably necessary to prevent harm, protect security or deliverability, comply with law, address nonpayment, or investigate a material breach. We may terminate for a material breach that is not cured after reasonable notice, unless immediate action is reasonably necessary. Workspace owners and administrators can export workspace data from Settings before access ends. On a prompt written request after termination, we will provide a reasonable opportunity to retrieve available Customer Data, subject to security, legal, and technical limits, and will then delete or anonymize it in accordance with the Privacy Policy. Suppression, billing, legal, security, and backup records may be retained where necessary.
Disclaimers
To the fullest extent permitted by law, the Service and all signals, scores, and output are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or meet every legal, security, or procurement requirement. Nothing in the Service is legal advice.
Indemnification
You will defend and indemnify Soxoa LLC from a third-party claim arising from unlawful Customer Data, customer-directed outreach, or your material breach of the acceptable-use obligations. Soxoa LLC will defend and indemnify you from a third-party claim that the paid Service, when used as permitted, directly infringes that party's intellectual property right. Our obligation does not cover Customer Data, third-party services or data, combinations we did not provide, or continued use after we offer a non-infringing replacement. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense, and no settlement may admit fault or impose a non-monetary obligation on it without consent.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for lost profits, revenues, goodwill, or data, or for indirect, incidental, special, exemplary, or consequential damages, even if advised of the possibility. Except for payment obligations, indemnification obligations, misuse of the other party's intellectual property, fraud, willful misconduct, or liability that cannot legally be limited, each party's total liability arising from the Service is limited to the greater of $100 or the fees paid or payable for the Service in the 12 months before the event giving rise to the claim.
Changes to the Service or Terms
We may improve, replace, or discontinue features. If a change materially reduces a paid Service, we will use reasonable efforts to provide notice and a practical transition. We may update these Terms for legal, security, or product changes. Material changes will be announced in-product or by email before they take effect. Changes do not retroactively alter a dispute that arose before the updated effective date.
Governing law and disputes
These Terms are governed by California law, without regard to conflict-of-laws rules. Before filing a claim, each party will give the other written notice and try in good faith to resolve it informally. Any court proceeding must be brought in the state or federal courts located in Sacramento County, California, and each party consents to their jurisdiction, except that either party may seek urgent injunctive relief in a court with authority to grant it.
General terms
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets; we may assign them in the same circumstances or to an affiliate. If a provision is unenforceable, the rest remains effective. A waiver must be in writing and is not a continuing waiver. Sections that by nature should survive will survive termination. These Terms and any Order Form are the entire agreement for the Service. An Order Form controls commercial conflicts.
Notices and contact
We may send operational and legal notices to the account email or display them in the Service. Legal notices to Soxoa LLC may be sent to [email protected]. Questions about these Terms: Soxoa LLC, 3575 Arden Way, Unit #2173, Sacramento, CA 95864, [email protected].